Frequently Asked Questions
Everything you need to know about your networking hardware and orders.
Are your modems compatible with my internet service provider?
Most of our devices are compatible with major providers like Xfinity, Spectrum, and Cox. We recommend checking the 'ISP Compatibility' section on each product page or contacting your provider to ensure the model is supported on your specific data plan.
Do your refurbished products come with a warranty?
Yes, all refurbished networking equipment undergoes a rigorous multi-point inspection and includes a 90-day limited warranty covering hardware defects to ensure your home network stays online.
How long does shipping take within the United States?
Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout if you need to get your internet connection back up and running sooner.
What is your return policy for electronics?
We offer a 30-day return window for all hardware. Items must be returned in their original condition with all included power adapters and Ethernet cables to qualify for a full refund.
Will I need a separate router with my modem purchase?
It depends on the model. 'Cable Gateways' are 2-in-1 devices that include built-in Wi-Fi, while stand-alone modems require a separate wireless router to provide Wi-Fi to your home.
Do you provide technical support for setup?
Absolutely. Every purchase includes access to our online setup guides. If you encounter issues during activation, our technical team is available via email to help troubleshoot your connection.