Returns & Exchanges

At ModemGuides, we stand behind our networking hardware with a 30-day satisfaction guarantee. If your equipment is not performing as expected or you have changed your mind, we offer a straightforward return process for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Log into your account or use our guest portal to submit a return request with your order number and the reason for the return.

• 2.
  Receive Authorization

  Our technical team will review your request within 24 hours and issue a Return Merchandise Authorization (RMA) number along with a prepaid shipping label.

• 3.
  Pack with Care

  Securely package the device in its original box, ensuring all power adapters, ethernet cables, and manuals are included to avoid restocking fees.

• 4.
  Ship and Refund

  Drop off the package at any authorized carrier location; once our warehouse inspects the hardware, your refund will be processed within 3-5 business days.